Dealing with difficult questions by Wika Trel
Our guests mostly hear what WE consider relevant and interesting, but communication is a two-way process. Questions are an integral part of a tourist guide’s work and an opportunity for our guests to ask what THEY think is important. This interactive workshop will improve your skills in handling difficult questions, practise correct techniques for answering them and give the opportunity to share experiences.
EVA HOTEL – ROOM RIA FORMOSA